What are the limitations of the Free plan?

With the Free plan, you can share files among 10 users and store up to 5GB on our servers. The Free plan is not limited to a trial period. With a Standard or a Premium plan, you can upload more documents, assign more granular permissions, keep your activity history longer – but the Free plan is fully functional and may be enough for you.

Do I have to pay by credit card?

No – with ftopia’s flexible payment options you don’t have to! The credit card option is only required for monthly subscriptions. If you need to comply with company purchase procedures and use a non-personal method of payment, it’s not an issue. Just contact us directly to set up a different payment method and we’ve got it covered.

Is there a minimum subscription period?

You can stop using ftopia and close your account at any time, no questions asked. There is no penalty or account-closing fee of any sort; you only pay for the current subscription period. You can also upgrade or downgrade your pricing plan at any time, or even switch back to the free plan. ftopia is as flexible as your business ought to be and this is reflected in how you are able to use the service.

Does VAT apply? If so, at what rate?

If you reside within the European Union and if you use ftopia for business purposes, you may enter your VAT number in the signup form so that we won’t charge you any VAT (you will have to calculate and declare the VAT in your EU member state). If you don’t include your VAT number or if you live in France, the VAT rate (20%) is applied. If your address is outside of the European Union, no VAT is added to your subscription fees.